...are predictable--and avoidable. Why? Because most managers trying to come up with new products don't properly consider the circumstances in which customers......

Here is an excerpt from Alexander Wolff's excellent profile of the marathoner Alberto Salazar, in a recent Sports Illustrated: Salazar ticks off the ironic circumstances that seem to cast the U.S. as a Third World country in distance running: "As...

...are predictable--and avoidable. Why? Because most managers trying to come up with new products don't properly consider the circumstances in which customers......

... that are happening in my life?” Indeed, when things don’t go our way, frequently we like to blame other people or circumstances for it. It is only when we take “accountability” for whatever is happening, do we [...]...