I love the premise from Steve Yastrow’s recently-published book, WE: The Ideal Customer Relationship. In the opening chapter, Yastrow writes …Relationships have become powerful differentiators. Customers can’t tell is your product is better than you...

A great way to be memorable (beyond your expertise in your area) is to be known as one who conducts relationships with grace and humility. That is, one who acknowledges others and gives thanks with deep sincerity. You create goodwill AND a good name for y...

The reason you communicate with people is to create relationships.?? Maybe not directly, one to one, but connections none the less. ??Before you dash off your next email, consider if you are just answering the question or building a better relationship. E...

The reason you communicate with people is to create relationships.  Maybe not directly, one to one, but connections none the less.  Before you dash off your next email, consider if you are just answering the question or building a better relationship. E...

Blogging Is about Relationships In this series, we’re putting context around the issues of trust and control that concern companies as they consider blogging. Marketing wants to start a blog. Product thinks they should do one. Sales says it’...

There are many ways to friendship. In today’s busy and hurried world, instant relationships have been built through the internet. People “meet” online. People become friends online. And blogging is one of the most common avenue where peo...